Privacy policy

Privacy Policy

Last updated: 01/04/2026

At Promax Engineered Plastics Ltd, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, place an order, request a quote, create an account, download product information, or otherwise interact with us online.

By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. Who We Are

This website is operated by Promax Engineered Plastics Ltd.

If you have any questions about this Privacy Policy or would like to make a privacy request, please contact:

Promax Engineered Plastics Ltd
389 Waipapa Road, Waipapa 0230, New Zealand
0800 77 66 29
admin@promax.co.nz

You may also address privacy-related enquiries to our Privacy Officer.

2. What Personal Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name
  • company name
  • phone number
  • email address
  • delivery and billing address
  • order details
  • account login details
  • quote or enquiry information
  • information you provide when requesting product advice, technical support, downloads or other assistance
  • any other information you choose to provide to us

We may also collect certain information automatically when you use our website, including:

  • IP address
  • browser type and version
  • device type
  • operating system
  • pages viewed
  • time spent on the site
  • referring website or source
  • approximate location data
  • interactions with our website, advertisements, forms and emails

3. How We Collect Your Information

We collect personal information when you:

  • submit an enquiry or request a quote
  • place an order through our website
  • create or use a customer account
  • contact us by phone, email or website form
  • subscribe to marketing communications
  • download brochures, drawings, specifications or other resources
  • interact with our website through cookies, analytics tools and similar technologies

We only collect personal information that is reasonably necessary for our business activities and the services we provide.

4. How We Use Your Personal Information

We may use your personal information to:

  • provide products and services to you
  • process and fulfil orders
  • arrange delivery or collection
  • process payments and help prevent fraud
  • provide quotes, technical information and customer support
  • communicate with you about your order, account or enquiry
  • send service-related communications, including order confirmations and delivery updates
  • send marketing communications where permitted and where you have opted in or would reasonably expect to receive them
  • improve our website, products, services and customer experience
  • measure and improve advertising performance
  • maintain internal records
  • comply with legal and regulatory obligations

5. Shopify Platform

Our online store is hosted on Shopify. This means that when you browse our store, place an order, or use checkout functionality, some of your personal information may be collected, stored or processed through Shopify’s platform and related services.

6. Payments

If you make a purchase through our website, your payment information is processed by our payment service providers. We do not store your full credit card details on our own systems unless expressly stated otherwise.

Depending on the payment methods we offer, payment processing may be handled by Shopify Payments or other third-party payment providers. These providers process payment information in accordance with their own privacy and security practices.

7. Customer Accounts

If you create an account on our website, we may collect and store information such as your name, contact details, saved addresses, order history and login credentials so you can manage your purchases and access account features.

You are responsible for keeping your login information secure.

8. Cookies and Similar Technologies

We use cookies and similar technologies on our website to:

  • enable core website functionality
  • remember your preferences
  • understand how visitors use our site
  • measure website performance
  • improve the user experience
  • support advertising and remarketing

Some cookies are essential to the operation of the site, while others are used for analytics and marketing purposes.

Depending on your location and our website settings, you may be presented with cookie or tracking consent options.

You can also manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.

9. Analytics and Advertising Tools

We may use third-party tools to understand website traffic, measure advertising effectiveness, and improve the performance of our website and marketing.

These tools may include services such as:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Microsoft Clarity
  • Meta Pixel
  • email marketing or CRM platforms
  • other Shopify apps or integrations used to operate or improve the store

These tools may collect information about your device, browsing behaviour, website interactions, traffic source, and actions taken on our site.

10. How We Share Your Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

  • Shopify and related ecommerce service providers
  • payment processors
  • courier and freight providers
  • IT, website hosting and support providers
  • email, CRM and marketing platforms
  • analytics and advertising providers
  • professional advisers
  • government, regulatory or law enforcement agencies where required by law

We do not sell your personal information.

11. Overseas Disclosure and Storage

Because we use Shopify and other online service providers, your personal information may be stored or processed outside New Zealand.

Where personal information is disclosed or stored overseas, we take reasonable steps to ensure it is handled in a manner consistent with applicable privacy obligations.

12. Data Retention

We keep personal information only for as long as it is required for the purposes for which it was collected, or as otherwise required by law.

This may include retaining information for order records, warranty support, tax and accounting purposes, dispute resolution, fraud prevention, and business recordkeeping.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

13. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

14. Marketing Communications

If you choose to receive marketing communications from us, we may send you emails or other communications about our products, services, promotions, news, or resources.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you service-related messages about orders, accounts, quotes or other transactions.

15. Access and Correction

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate.

If you would like to make an access or correction request, please contact us using the details above.

16. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, service providers, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised last updated date.