Welcome to Promax Computers PC Repair Center - All Laptop and PC repairs

Terms & Conditions  

All prices include New Zealand Goods and Services Tax (GST) of 15% and already reflect a 3% discount for cash, EFTPOS, and bank cheque payments.

Due to fluctuation of New Zealand dollar, PromaxComputers Ltd can change price without notice at any time. Customer may equally withdraw their order. Promax Computers Ltd cannot guarantee that certain products will always be available when you place your order, but if your order cannot be filled immediately you can withdraw your order. Promax reserve the right to limit the number of sale items purchased per customer.

Website transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete. Promax Computers does all it can to minimise the risk, however, it can not accept liability for any errors or omissions in the content of this website. The end-user purchaser deems an acceptance to the promax's scope of service and terms and conditions.


Promax Computers Ltd support shall NOT cover:
Hardware and or software not included in the original System default configuration delivered to the user (including, but not limited to, any additional hardware/software purchased or installed by the user subsequent to the purchase of the System). Any such hardware and/or software shall NOT be installed or supported by Promax Computers pursuant to this scope of service.
• Systems or System components no longer under warranty.
• Any damage caused by virus attacks, or software related damage.
• Support for Systems where the user has used the System in an abusive or negligent manner.


Terms and Conditions for warranty service
• If Promax Computers Ltd determines that a problem is hardware-based, we may retain such hardware for service.
• Out-of-warranty hardware repair costs are the sole responsibility of the user.
• End-user purchaser has full control and knowledge of information, data and software stored on the System and will be responsible for such information, data and software and their use, including, but not limited to, installed 3rd-party software, all of the users personal setting preferences, contents and backup files.
• Any recovery task (whether or not attempted by Promax Computers Ltd) to restore the System to its original default settings may destroy some or all data, settings and software on the System and that this scope of service has given me sufficient notice of such risk.
• End-user/ purchaser will backup (i.e. make backup copies of) all important data and/or applications on the System before undertaking or allowing a potentially destructive act (including, but not limited to, any recovery tasks performed by Creative). If we determines that the backup of the System data or information was not performed, Promax reserves the right to refuse to provide the services as stated in this scope of service.
• End-user purchaser also bears full responsibility (1) to protect his/hers System against viruses, Trojans, worms and other harmful software programs (and that regular updating of anti-virus software is essential), and (2) for any unauthorized and/or unsupervised use of his/hers System.
• Additional hardware and software not included in the original system default configuration do not fall under this scope of service. Hardware or software that are not supported as part of the original System default configuration will not be installed or supported by Creative. If Promax Computers Ltd determines that unsupported software or hardware may be the cause of a recurring problem, Promax reserves the right to require the System be returned to the original default configuration (i.e. as at the time of original delivery of the System) before providing further service.


Delivery
We will make every effort to ensure delivery of goods or performance of services is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance.
All claims for shortage or damage during delivery must be made to the carrier within seven days of the date of delivery.


Return Policy
Any goods being returned to us for warranty replacement or credit are to be labeled and consigned in accordance with our procedures. Returns for other than warranty replacement are at our discretion.
Software cannot be returned if opened unless it is faulty.

"Choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act."

All goods returned are subject to a minimum 15% restoking fee (Subject to our acceptance)

Goods returned must be in resaleable condition, and original packaging.
Laptops and desktop systems will carry restocking fee!!

All return Courier costs are covered buy the purchaser, unless otherwise agreed. Promax Computers shall pay for Repaired or replacement goods returning to buyer. .